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Support Centre

Need help? Submit a support ticket and our team will get back to you within 24 hours. For quick general questions, feel free to call us directly.

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Call Us
+263 773 088 800
+263 717 415 078
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Email Us
accomusdigital@gmail.com
Response within 24 hours
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Office Hours
Mon–Fri: 8am–5pm
Sat: 9am–1pm · CAT (UTC+2)

Submit a Support Ticket

For easy tracking, we recommend submitting a ticket. You'll receive a reference number and updates via email.

Minimum 20 characters. The more detail you provide, the faster we can help.

You will receive a confirmation email with your ticket reference number.

Why Submit a Ticket?

  • 🔢 You get a unique reference number for tracking
  • 📬 Updates sent directly to your email
  • ⏱ Our team aims to respond within 24 hours
  • 📋 Full history of your query kept on file
  • ✅ You are notified the moment your issue is resolved

Common Issues

After paying, please allow 5–15 minutes for automatic activation. If still inactive after 30 minutes, submit a ticket with your payment reference.
This requires an active subscription. Ensure your payment has been verified before accessing contact details.
Try clearing your browser cache and cookies. If on mobile, try using the Chrome browser. Persistent issues should be reported via ticket.
KYC review takes 24–48 business hours. You will be notified by email once reviewed.

Prefer to Call?

For general questions, our support team is available during office hours.

📞 +263 773 088 800 📞 +263 717 415 078